Frequently Asked Questions (FAQ)

SMARTPACK PRO 

📏 What are the dimensions?

  • Inches: 19 x 13 x 6-8 (after expansion)
  • Centimeters: 49 x 32 x 15-20 (after expansion)
  • Airlines Carry-on Limit:
    • Inches: 22 x 14 x 9 ✅
    • Centimeters: 56 x 45 x 25 ✅

Our backpack meets the carry-on size requirements for most airlines, allowing you to avoid extra baggage fees and travel with ease.


🚚 How long does shipping take?

We offer worldwide shipping completely FREE.
Due to high demand, shipments typically take 6 to 12 business days to arrive.


🌿 What is it made of?

Our backpack is designed using premium, waterproof materials to ensure durability and protection.

  • Main Material: Waterproof Oxford cloth (waterproof, wear-resistant, and moisture-proof). GRS certified, PFC-free.
  • Other Materials: Nylon herringbone, Polyester, Neoprene foams, Polyethylene foams.

These high-quality materials ensure your belongings stay dry and well-protected in any travel condition.


🔒 Is the lock TSA-approved?

Yes! The backpack features a TSA customs combination lock on the main compartment and a hidden zipper pocket on the back for added security. The TSA-approved lock ensures that airport security can access the bag if necessary using a special key, without damaging your lock.

HOW DOES THE TSA COMBINATION LOCK WORK?


✈️ Can I bring this backpack on a plane?

Absolutely! Our patented vacuum sealing technology is fully compliant with TSA regulations and airline guidelines. It functions without batteries or electrical components, making it completely safe for air travel.

Its compact yet spacious design fits easily into overhead compartments or under the seat, ensuring a hassle-free travel experience. However, we always recommend checking your airline’s specific carry-on policies before departure.


🕒 When Will My Order Be Processed?

All orders are processed and shipped from our warehouse. Please allow extra processing time during holidays and peak sales seasons.

We process orders Monday through Friday. Orders are handled within 1-2 business days from the order date and are shipped the following business day after processing.

If you have any other questions, feel free to reach out to our customer support team! 💼✨